AI Customer Support Assistant

Jul – Sep 2023 · GajiGesa

Designed and built a chat-based AI assistant (Django, OpenAI, Langchain) with clear integration points and failure handling; reduced ops workload by ~3 hours per person daily.

System design

Sync API layer (Django) → Langchain orchestration → OpenAI; fallbacks and timeouts for external calls; logging and sampling for tuning. Designed for incremental rollout and handoff to human agents.

Highlights

• Owned end-to-end design: integration with chat channel, prompt and chain structure, and operational boundaries.
• Delivered measurable impact: automated common queries; saved ~3 hours per person daily for the operations team.